At Viewbook.com users create portfolio websites to present their work to the world. We’re looking for a new person to join our support team, who can help our users with many different questions about using Viewbook, account issues, configuring domain names and such.
Customer support at Viewbook is not like the typical phone or e-mail support you’ll get from the larger corporations. Our customers love Viewbook, they are loyal and passionate about what we do. Once our users start using Viewbook their portfolios and work presentations are hosted with us. It’s very important that they are available and look and work the way the user wants. So we take support seriously as a way to help as quickly, effectively and friendly as possible. We use bad experiences that our customers have to improve our products and processes, and turn that experience into a positive one. Our support team is a vital connection to our customers. We always think to ourselves, “How can I make this person’s experience better?” Then whatever that is, we do it.
Everyday we get questions about how users can create a specific idea for their portfolio website with Viewbook and if Viewbook has specific features. We also get requests to help out with the configuration of their domain name, and requests to get Google Analytics, Fotomoto or Facebook like buttons working on their Viewbook website, as well as questions about how to get websites ranked in Google and many other questions that you could help us out with.
We need someone who has a broad experience with the web and likes to help creatives; photographers, artists and designers around the world with their Viewbook websites.
We’re looking for someone who:
* Likes to help people out and solve issues for them
* Is friendly, patient and positive
* Writes english fluently
* Has experience with the web (HTML)
* Knows how DNS works (Or you learn quickly)
* Can debug technical issues (Why does Google Analytics not work on this website)
Working hours are very flexible, but differ from day to day. You can expect to have work for about one to three hours a day. You will be working with a small dedicated support team using the Zendesk support system. We offer the freedom to work from anywhere, a good salary and the opportunity to grow with the Viewbook company.
Read more about us here
If this is you, please send your resume with work experience and motivation to alrik@viewbook.com.
